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Case study / Barber & Grooming

TKutz BarbersA better booking day, from first tap to appointment.

TKutz needed to move from phone and walk-in bookings to a slick mobile-first system that matched the premium feel of their brand — without the cost of a custom app.

Web DevBookingMobileStaff ManagementPayments
TKutz Barbers website with its booking call to action and barbershop brandingProduct preview

What changed

Useful outcomes for the people using it.

  • Customers can book online outside shop opening hours.
  • Automated SMS confirmations and reminders replace manual booking messages.
  • Staff schedules move from paper into a digital interface.

01 / The challenge

The problem behind the project.

Double bookings, missed calls, and no-shows were costing TKutz hours every week. Staff scheduling was done on paper and customers had no way to book outside business hours.

02 / The solution

A system that joins the dots.

We delivered a mobile-first website with integrated online booking, automated SMS confirmations and reminders, a staff scheduling interface, and a clean brand-matching design that works on every device.

03 / Inside the workflow

Small decisions. A connected whole.

Open a workflow to explore the need, the experience, and what changes for the people using it.

01

Bookings outside opening hours

A mobile-first website with integrated online booking.

  1. 01Visit website
  2. 02Choose booking
  3. 03Submit details
  4. 04Confirmation
The approach
The booking journey is part of the website, allowing customers to make a booking from their phone without a separate custom app.
What changes
Customers can use the online booking journey outside shop opening hours.
02

Customer reminders and staff scheduling

A staff scheduling interface and automated SMS confirmations and reminders.

  1. 01Booking
  2. 02Staff schedule
  3. 03Confirmation
  4. 04Reminder
The approach
Booking communication and the staff schedule are brought into the delivered booking experience.
What changes
Staff have a digital scheduling interface and customers receive booking messages automatically.

Keep exploring

Different challenges. Shared thinking.

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